Help

Returns & Exchanges

If something isn't right, we'll put it right. You have 30 days from the day your order arrives to return an item.

What qualifies

To be accepted for a return or exchange, a garment must be:

We check every return against these four conditions. Anything that doesn't meet them will be sent back to you.

How to start a return

Email db.clubhouse18@gmail.com with your order reference and what you'd like to do. Your order reference is shown on the confirmation screen after checkout and in your receipt email.

We'll reply with return instructions. Please don't send anything back before you've heard from us — we need to log it against your order first.

Pre-orders

Some drops are sold as pre-orders, paid for now and shipped when the run lands. Your 30 days start when the parcel arrives, not when you ordered — so a pre-order placed months ahead still gets the full window once it's in your hands.

Changed your mind before it ships? Email us any time before dispatch and we'll refund you in full.

Exchanges

Ordered the wrong size? Say so in your email and we'll swap it, subject to the same 30-day window and the four conditions above. Exchanges depend on the size being in stock — our runs are small, and when a size is gone it's gone.

Refunds

Once we've received and checked your return, your refund goes back to the original payment method. Card refunds usually appear within 5 to 10 business days, depending on your bank.

Small runs, limited stock. Every Clubhouse18 drop is made in a small batch. If you're between sizes or unsure, email us before you order rather than after — we'd rather help you get it right the first time than process a return.

Where we ship

We currently ship within the United States.

Questions

Anything at all: db.clubhouse18@gmail.com. A real person reads it.

Last updated 23 August 2026.